Head of Customer Success Scale, CSAT, Renewals & Equity

Hexmodal seeks a Head of Customer Success to lead four functions—Technical Operations, Customer Success, Customer Support, and Education & Enablement—driving the client health score across devices delivered, installed correctly, and in compliance. You will own the customer journey from purchase to renewal and set firm SLAs and metrics to cut Time to Value while reducing churn. You will partner with BizOps and engineering to build scalable tooling and AI workflows, hire and coach leaders, and