Global Head of Scaled Customer Success

Instructure, Inc. is seeking a Director of Customer Success, Scaled Strategy to unify NORAM scaled CS teams and define a single, scalable approach for global customers across segments and regions. The role partners with the Digital CS function to implement AI-enabled, 1:many outreach and standard lifecycle moments at scale. The successful candidate will design the organization, headcount, and governance, while owning OKRs and collaborating with Sales, Renewals, and Marketing to drive retention