creative alignmentsNew York, NY
Product Support Specialist
$75 K-$85 K
Apply (opens in a new tab)Product Support Specialist
Apply for this role (opens in a new tab)BridgeCare builds technology that expands access to affordable childcare. You will troubleshoot software issues for the government agencies and childcare providers who depend on it.
BridgeCare
BridgeCare believes in making great technology publicly available, accessible, and easy to use. We are a small, women-led, hardworking team of technologists who make the system of childcare work. We believe every child should have access to excellent early childhood education, every person should be able to pursue purpose and enjoy family, and every provider should be valued as an educator. BridgeCare's software is a white-label data and case management system for government agencies in the Early Childhood Care and Education (ECCE) sector. We are innovative, collaborative, and autonomous, committed to creating fundamental, systemic change that makes the entire ECE system more equitable and effective.
What You Will Do:
As a Product Support Specialist, you'll be the go-to person for helping our clients with any technical issues, making sure they're sorted out quickly and efficiently. You'll keep them in the loop with clear, friendly communication and keep our product documentation up to date.
Responsibilities:
Provide product support and elevate issues to product/engineering accordingly.
Resolve issues via Zoom or email.
Communicate with clients to adhere to SLAs.
Create and maintain product documentation for internal team members.
Create knowledge bases for external clients.
Who You Are:
You are a software support professional with excellent customer service skills. You are highly organized and quick to respond to customers and thrive in fast-paced startup environments.
Qualifications:
Experience supporting SaaS products (required).
Excellent customer service/communications skills.
Experience using Jira Service Management.
Experience writing and maintaining support documentation.
Experience as a first-line defense triaging support issue.
Strong troubleshooting and critical thinking skills.
Familiar with working in software, not as an engineer but with some knowledge to start their own investigations on the issues.
Benefits
Salary:
$75K-$85K. Salary offers will be based on the candidate's qualifications.
Remote work, customized benefits to meet individual needs.
Also on the board Same function, level within a rung
Level
Senior
Salary
$75 K-$85 K
Location
New York, NY
Occupation
Computer User Support Specialists
Industry
Software Publishers
Posted
2 days ago