Remote Customer & Product Support Specialist

AlphaSense is seeking an Associate in Customer & Product Support to join the growing C&PS team. This role combines technical knowledge of the AlphaSense platform with a deep understanding of user needs across segments, to drive value and ensure seamless access to features. You will act as the first line of defense, resolve complex inquiries, guide users through features, and collaborate with product and engineering to inform future developments. Remote work opportunities are available.