Platform Product Specialist / Product Support

Key Responsibilities: Act as the primary contact for platform-related questions and support needs Manage and resolve technical support tickets using a designated system Troubleshoot issues, identify root causes, and escalate when needed Provide accurate, user-friendly guidance to B2B and B2C customers Collaborate with product and engineering teams to relay feedback and drive improvements Maintain and update internal documentation and support materials Help identify trends in customer issues to proactively suggest product enhancements

Requirements: Strong written and verbal communication skills in English Prior experience supporting a digital platform, ideally in adtech or SaaS Familiarity with ticketing systems and remote collaboration tools (e.g., Slack, ClickUp) Ability to quickly learn and explain complex product features and workflows Strong attention to detail and a proactive approach to problem-solving

Nice to Have: Background in digital advertising, media buying, or SaaS support Experience working with both B2B and B2C products Understanding of basic API functionality, campaign tracking, or analytics tools