Remote Omnichannel CX Specialist

Vector Security is seeking a Customer Experience Associate to manage inquiries across phone, email, chat, social media, and SMS from a remote home office. You will document every interaction in our CRM, review open work orders, and follow up with customers to resolve issues and schedule service visits as needed. The role emphasizes empathy, clear written and verbal communication, and the ability to switch channels mid-interaction while maintaining a high level of service.