virtual vocationsDenver, CO
Contact Center Operations Supervisor
Contact Center Operations Supervisor
Contact Center Operations Supervisor
virtual vocationsDenver, CO
3 days ago
First-Line Supervisors of Production and Operating WorkersGeneral and Operations ManagersFirst-Line Supervisors of Non-Retail Sales Workers
Telemarketing Bureaus and Other Contact CentersTelephone Answering ServicesAll Other Business Support Services
Apply for this role (opens in a new tab)Leading a dedicated operational team, the full-time remote Contact Center Operations Supervisor will manage hiring, training, and performance metrics to ensure superior customer service and achieve organizational goals.
Key responsibilities:
Oversee hiring, onboarding, and development of team members while fostering a culture of engagement and diversity
Manage team expenses, including labor budgets, scheduling, and timecard approvals
Ensure operational workflow and performance meet KPIs and compliance standards while driving continuous improvement initiatives
Required qualifications:
Demonstrated work experience in the healthcare industry or contact center environment
Proven leadership skills with the ability to collaborate effectively and resolve conflicts
Strong organizational skills with proficiency in Microsoft Office 365 and relevant computer programs
Ability to prioritize and supervise projects independently
Effective interpersonal skills and experience in coaching and team building
Also on the board Same function, level within a rung
Level
Mid
Location
Denver, CO
Occupation
First-Line Supervisors of Production and Operating Workers
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
3 days ago