virtual vocationsDenver, CO
Contact Center Manager
Contact Center Manager
Contact Center Manager
virtual vocationsDenver, CO
3 days ago
General and Operations ManagersCustomer Service RepresentativesCommand and Control Center Specialists
Telemarketing Bureaus and Other Contact CentersAll Other Support Activities for TransportationFreight Transportation Arrangement
Apply for this role (opens in a new tab)Seeking an experienced and strategic Contact Center Manager, this full-time remote position will manage Contact Center Operations, drive process improvements, and oversee workforce optimization while collaborating with IT and cross-functional stakeholders to enhance service delivery and operational efficiency.
Key responsibilities:
Lead Contact Center Operations and operational strategy initiatives
Oversee workforce management, forecasting, and staffing alignment
Leverage business analytics and performance metrics to support data-driven decision-making
Required qualifications:
7+ years of contact center operations experience with progressive responsibility
3+ years of management or leadership experience
Proven leadership experience in the Property & Casualty insurance industry
Experience utilizing CRM platforms for customer service and performance analytics
Experience leading technology projects and operational implementations within a contact center environment
Also on the board Same function, level within a rung
Level
Mid
Location
Denver, CO
Occupation
General and Operations Managers
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
3 days ago