virtual vocationsDenver, CO
Contact Center Associate Lead
Contact Center Associate Lead
Contact Center Associate Lead
virtual vocationsDenver, CO
3 days ago
Customer Service RepresentativesFirst-Line Supervisors of Office and Administrative Support WorkersFirst-Line Supervisors of Production and Operating Workers
Telemarketing Bureaus and Other Contact CentersAll Other Outpatient Care CentersTelephone Answering Services
Apply for this role (opens in a new tab)Serving as a team lead, the full-time Contact Center Associate 3 will provide assistance to staff, ensure compliance with department policies, and deliver efficient service to patients while working remotely.
Key responsibilities:
Acts as the first point of escalation for agents and customers, handling complaints and queries
Monitors agent calls for quality assurance and ensures adherence to schedules
Supports team members by serving as a subject matter expert and contributing to process improvement projects
Required qualifications:
High School diploma or equivalent
Minimum 3 years of relevant experience
General knowledge of office procedures and operations
Ability to lead, motivate, and train others
Experience in handling confidential information with discretion
Also on the board Same function, level within a rung
Level
Mid
Location
Denver, CO
Occupation
Customer Service Representatives
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
3 days ago