Benefits Specialist Job in New York, NY | Robert Half

Responsibilities: Manage complex employee benefits questions from initial review through final resolution, ensuring timely updates and thorough follow-up. Explain benefit plans, coverage details, eligibility rules, and enrollment choices so employees can make informed decisions. Work directly with insurance carriers, third-party administrators, and external vendors to research claim issues and resolve outstanding cases. Act as a higher-level resource for escalated inquiries, bridging support teams and benefits leadership when additional expertise is needed. Collaborate with HR, payroll, benefits, and other internal groups to address issues that involve multiple departments. Provide subject matter support related to U.S. health and welfare plans, including claims administration, enrollments, and eligibility concerns. Identify repeated service issues or administrative gaps and recommend practical improvements to enhance the employee experience. Offer guidance to frontline support staff on more complex benefit situations and help strengthen overall case handling quality.