DG Beauty Americas Key Account Manager - Department Stores

Location: RemoteKey Account Manager - Department StoresThe Key Account Manager is responsible for driving sustainable growth and commercial performance for Dolce & Gabbana Beauty. This role owns the overall account strategy and execution, serving as the main point of contact with the retailer and leading the relationship from strategic planning through execution. The role partners closely with internal cross-functional teams including Marketing, Planning, Visual Merchandising, and Finance to deliver business objectives aligned with brand priorities. Account Responsibility: Department Stores including Dillard’s, Belk, Boscov’s and Von Maur.

Account Strategy and Market Insights: Leverage a deep understanding of the retailer landscape and market trends to establish an overarching account strategy that aligns with category priorities, marketing campaigns, assortment planning, merchandising, promotional activities (e.g., GWP, sets), holiday initiatives, collateral, and training programs.

Calendar and Planning Coordination: Collaborate with the E-commerce Key Account Manager to develop a comprehensive calendar of tailored objectives for both retailer and retailer.com, ensuring alignment with overall brand category and marketing goals. Strategically allocate resources and coordinate efforts across Brick-and-Mortar and E-commerce channels. Develop and manage annual account Joint Business Plans aligned with brand, category and sales objectives.

Negotiation and Sales Planning: Lead negotiations on stock and sales plans and forecasting with input from Sales Planning teams. Negotiate assortment, merchandising, promotional cadence and in-store visibility to maximize brand impact.

Marketing and Activation Support: Ensure marketing activities—including in-store initiatives, co-op programs, and digital/social media campaigns—effectively support brand events, promotions, and activations. Partner with Marketing and Planning teams to tailor assortment, stock levels, sampling strategies, exclusive products, and GWPs to the retailer’s consumer base. Monitor competitive landscape and share insights and best practices to support broader Sell-In strategy.

Financial Oversight and Profitability: Own key P&L elements for the account, determining optimal spend (in collaboration with the VP of Account Management) to maximize ROI and sales. Take accountability for seasonal and annual targets, including retail sales, net sales, demos, co-op, promotions, GWPs, sets, and capex. Work closely with Finance to analyze account/door-level P&L opportunities for enhanced profitability.

Collaboration and Reporting: Partner with Field teams to align on overall account strategies and provide detailed plans and actionable insights. Regularly review and present performance metrics and outcomes to key stakeholders, ensuring transparency and continuous improvement. Build and maintain strong relationships at multiple levels, positioning Dolce & Gabbana as a strategic partner.