Quantico Onsite: Queue Manager & Incident Dispatcher

Empower AI is seeking a Queue Manager / Dispatcher for an onsite role in Quantico, VA, supporting a Department of War agency with ~13,000 users. You will route work, manage incidents, and coordinate between service desk, field, and applications teams to protect service levels. The position requires U.S. citizenship, active security clearance, DoD 8570 baseline certs, and 3+ years in IT service desk/dispatch. Excellent communication and dashboard reporting are essential.