Senior Incident & Problem Manager: Lead 24/7 Incident War Rooms

Bloomreach is building the world's premier agentic platform for personalization, using AI agents to transform the customer journey. It powers personalization for over 1,400 global brands, with a virtual-first culture of freedom and trust. The role focuses on owning incident response end to end, driving rapid restoration, and establishing cohesive processes from scratch to prevent future outages. A strong emphasis is placed on communication, analytical thinking, and operational excellence.