Senior IT Incident & Problem Management Lead

City of New York IT Services is recruiting an IT Service Management Specialist to serve as Incident and Problem Management Lead. You will establish governance, develop cross-functional processes, and drive improvements across DSS IT services to minimize incidents and resolve root causes. The role requires a strong ITSM background, collaboration with operations, and the ability to translate metrics into actionable improvements. This position is based in New York City and primarily on-site.