Licensed Contact Center Supervisor

Key responsibilities: Provide clinical oversight and serve as the escalation point for at-risk and complex cases within the Call Center Lead, direct, and manage a team of practitioners to ensure effective daily operations and high-quality service delivery Monitor compliance with referral processes and case management documentation requirements to ensure adherence to established standardsRequired qualificationsMaster's degree from an accredited graduate program in a behavioral health field such as Social Work, Psychology, Marriage and Family Therapy, or Counseling Current, valid, unrestricted independent counseling license issued by a State, the District of Columbia, a U.S. Commonwealth, or a U.S. Territory Minimum of three years of full-time, post-licensure counseling experience Three years of documented experience providing counseling supervision, oversight, and management Strong background in suicide assessment and management