virtual vocationsNew York, NY
Utah Licensed Contact Center Supervisor
Utah Licensed Contact Center Supervisor
Utah Licensed Contact Center Supervisor
virtual vocationsNew York, NY
yesterday
First-Line Supervisors of Office and Administrative Support WorkersFirst-Line Supervisors of Personal Service WorkersFirst-Line Supervisors of Production and Operating Workers
Telemarketing Bureaus and Other Contact CentersTemporary Help ServicesAll Other Outpatient Care Centers
Apply for this role (opens in a new tab)Leading a remote team, the full-time Utah Licensed Contact Center Supervisor will manage hiring, onboarding, and development of talent while ensuring superior customer service and operational excellence through continuous improvement and KPI attainment.
Key responsibilities:
Oversee hiring, onboarding, and development of team members, fostering a culture of engagement and diversity
Manage team expenses, including labor budget allocations, scheduling, and timecard approvals
Ensure operational workflow and performance meet departmental and company KPIs while addressing barriers and promoting best practicesRequired qualificationsDemonstrated work experience in the health care industry or contact center
Proven ability to lead a team and collaborate effectively
Strong organizational skills with experience in project management and Microsoft Office 365
Effective conflict resolution and coaching abilities in a leadership capacity
Ability to prioritize and work independently on multiple projects
Also on the board Same function, level within a rung
Level
Manager
Location
New York, NY
Occupation
First-Line Supervisors of Office and Administrative Support Workers
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
yesterday