Director, Capacity Planning & Workforce Strategy (Hybrid)

Klaviyo is seeking a seasoned professional for their Support Operations team in Boston, MA. This role involves leading support demand forecasting, capacity planning, and workforce management to optimize the customer service experience. You will analyze data to predict needs, create efficient staffing schedules, and ensure high-performance standards across support interactions. Ideal candidates have over 12 years in support roles and strong analytical skills, especially in data-driven decision-making. Familiarity with SaaS tools like Zendesk and SQL is crucial.