pwcEast Boston, MA
Front Office Strategy Consulting - Customer Analytics - Senior Manager
Front Office Strategy Consulting - Customer Analytics - Senior Manager
Front Office Strategy Consulting - Customer Analytics - Senior Manager
pwcEast Boston, MA
today
Administrative Management and General Management Consulting ServicesOther Management Consulting ServicesOther Scientific and Technical Consulting Services
Apply for this role (opens in a new tab)Overview:
In this Senior Manager role, you will lead customer analytics and customer experience consulting to shape client-centric strategies, map journeys, and translate data into actions that drive growth and stronger relationships. You guide large projects, coach teams, and communicate effectively with senior stakeholders across multiple work streams. You will advise on needs, develop tailored approaches, and present clear recommendations that connect analytics, strategy, and business impact. You will also help develop diverse teams and contribute to firm priorities in advisory. Compensation / Benefits annual discretionary bonus medical dental vision 401k holiday pay
Responsibilities:
Advise clients on customer analytics strategies, priority initiatives, and transformation roadmaps Lead customer segmentation, journey analysis, and forecasting to derive actionable insights Develop data-driven recommendations for retention, loyalty, and personalized marketing Direct teams through complex analysis and shifting client needs with sound judgment Craft clear presentations linking behavior trends to business implications Validate findings with clients, incorporate feedback, refine solutions Coach team members on technical delivery, issue resolution, and professional development Apply customer data management, predictive modeling, rapid experimentation, and digital tooling to support decisions
Key requirements:
Bachelor's degree 7+ years of experience Customer analytics or forecasting experience in client-facing advisory settings Systems thinking to identify opportunities and issues Ability to translate complex analytics into clear narratives Experience coaching teams through ambiguity and change Ability to validate outcomes with clients and adapt based on feedback Strong communication and collaboration with stakeholders Willingness to travel up to 80% Strong communication and storytelling Coaching and team leadership Adaptability amid shifting priorities Customer analytics Forecasting Data management
Also on the board Same function, level within a rung
Level
Lead
Location
East Boston, MA
Occupation
Management Analysts
Industry
Administrative Management and General Management Consulting Services
Posted
today