Amazon Connect Sr Engineer / Architect

Technical Architect Newark, NJAmazon Connect Sr Engineer / Architect Must Have Technical/Functional SkillsMinimum of 10 years of experience in designing, implementing, and supporting contact center solutionsExtensive hands-on experience with Amazon Connect, Amazon Lex, AWS services (e.g., Lambda, S3, DynamoDB, CloudFormation), and related technologiesStrong understanding of contact center concepts, such as IVR, ACD, call routing, and workforce managementProficiency in programming/scripting languages, such as PythonExcellent problem-solving skills and ability to troubleshoot complex technical issuesEffective communication skills with the ability to articulate technical concepts to both technical and non-technical audiencesAbility to identify key contact center features and help customers with MVP definitionRoles & ResponsibilitiesOverall experience 10+ yearsExperience in design, development, implementation & maintenance of Amazon Connect Contact Center PlatformExperience in development and implementation of Chatbot using Amazon LexExperience on AWS Lambda using PythonExperience with Contact Center Platform and building solutions for IVRAWS certification preferred.