synergy family servicesUniversity Park, MD
Administrative Assistant(Bilingual)
Administrative Assistant(Bilingual)
Administrative Assistant(Bilingual)
synergy family servicesUniversity Park, MD
2 days ago
Medical Secretaries and Administrative AssistantsSecretaries and Administrative Assistants, Except Legal, Medical, and ExecutiveOffice and Administrative Support Workers, All Other
Outpatient Mental Health and Substance Abuse CentersOffices of Physicians, Mental Health SpecialistsAll Other Outpatient Care Centers
Apply for this role (opens in a new tab)Administrative Assistant The Administrative Assistant provides essential administrative and operational support to the Outpatient Mental Health Clinic (OMHC) and Psychiatric Rehabilitation Program (PRP) teams, ensuring efficient daily operations and effective coordination of administrative activities. This role is responsible for managing schedules, maintaining accurate records, coordinating appointments, responding to inquiries, preparing documentation, and supporting communication between clinical staff, clients, and other stakeholders. The Administrative Assistant works collaboratively with the OMHC team to streamline workflows, maintain confidentiality of sensitive information, and ensure compliance with organizational policies and applicable regulatory requirements. This position plays a key role in supporting a well-organized, professional, and client-centered environment that enables clinical staff to focus on delivering quality mental health services.
Core Responsibilities:
Psychiatric Rehabilitation Program (PRP) Create and maintain official client profiles for external clients in Credible. Perform scheduled PRP outreach calls every Monday, Wednesday, and Friday. Conduct 3-month follow-up discharge (DC) calls to monitor client status and outcomes. Extract monthly reports from Credible detailing expiring reauthorizations. Send PRP Reauthorization checklist requests to clinicians via email. Submit monthly PRP reauthorizations. Audit current-month reauthorization submissions to ensure complete coverage and prevent lapsed authorization. Email Individual Rehabilitation Plan (IRP) priority requests to Direct Care Staff (DCS). Send Daily Living Activities 20 (DLA-20) assessment requests to DCS via email. Update approved authorizations and payer information in Credible upon authorization receipt. Outpatient Mental Health Clinic (OMHC) Schedule client psychiatric appointments over the phone and respond to clinician email requests for scheduling. Coordinate email communications with psychiatric staff based on specific client needs. Schedule intake appointments for all clients as appropriate and update the OMHC Intake Spreadsheet regularly. Manage scheduling for one of the clinic's Psychiatrists. Verify client insurance monthly using the Electronic Verification System (EVS). Create OMHC client profiles and submit referrals through the Carelon portal. Mail Individualized Treatment Plans (ITP) and therapy status letters to clients. Process and fulfill requests for client medical records securely and promptly. Monitor and manage incoming communications across the main Administrative and Information email accounts. Manage incoming administrative calls (including waitlist and transfer inquiries) and log caller details in the QA Data Collection Spreadsheet. Other duties as assigned Required Qualifications: Education & Experience: High School Diploma or GED is required. Minimal (1) one year of front desk, office, clerical, administrative experience. Experience in an outpatient, private practice, community-based, school-based, or Medicaid-funded behavioral-health setting preferred. Bilingual fluency in English and Spanish (Required) Strong communication skills Ability to pass a background check Computer skills (Experience with Credible or an EHR preferred) CPR Certification Strong multitasking, organizational, and teamwork abilities
Also on the board Same function, level within a rung
Level
Mid
Location
University Park, MD
Occupation
Medical Secretaries and Administrative Assistants
Industry
Outpatient Mental Health and Substance Abuse Centers
Posted
2 days ago