SaaS Support Manager: Onboarding & Ops Lead

Rippling is building a world-class Support team in the United States, focused on helping customers realize the full potential of our platform. You will lead a growing group of product support specialists and collaborate with product and engineering to resolve complex issues. As a leader, you will shape onboarding, training, and KPI programs, ensuring the team has the tools to excel and meet SLAs while delivering data-driven improvements and strong cross-functional partnerships.