overjoyNew York, NY
Onboarding Manager
$70,000 - $90,000 per year
Apply (opens in a new tab)Onboarding Manager
Onboarding Manager
overjoyNew York, NY
Apply for this role (opens in a new tab)yesterday
$70,000 - $90,000 per year
About Us:
Overjoy is building the first AI wholesale operating system for modern e-commerce brands. We’re backed by Bessemer, Floodgate, OSV, and the founders of Thumbtack, Unsupervised, Alloy, as well as 6 of our users. We have 1000+ customers including brands like Nature's Path, P.F. Candle Co., and Anker. Our revenue has grown 7x in the past 12 months and we're only growing faster every month. Our site:
About the Role:
This is a full-time remote role that owns the most important stretch of the customer journey: the first few weeks. As an Onboarding Manager, you'll take new customers from signup to their first wholesale wins on Overjoy — running onboarding calls, driving time-to-value, and making sure no customer stalls out before they see results.
Responsibilities:
- Own onboarding calls with new customers, guiding them through setup to first value
- Train customers on Overjoy's product, features, and best practices
- Troubleshoot issues and answer questions throughout onboarding
- Coordinate with sales, account management, and engineering to resolve customer needs
- Develop and maintain onboarding documentation and training materials
- Continuously improve the onboarding process based on what you see in the field
- Meet or exceed onboarding KPIs, including time-to-value and customer satisfaction
Qualifications:
- 2+ years of experience in customer onboarding, implementation, or customer success
- Clear and concise communication skills (written and verbal)
- Strong problem-solving and troubleshooting skills
- Familiar with CRM management
- Ability to work independently and thrive in a fast-paced startup environment
- Attention to detail and ability to manage multiple customers at once
- Experience in CPG or wholesale is a plus
- Experience using Overjoy is a plus
Perks and Benefits:
- Competitive salary
- Health, dental, and vision insurance (U.S.)
- Free lunch
Pay Range: $70,000–$90,000 USD per year
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Senior
Salary
$70,000 - $90,000 per year
Location
New York, NY
Occupation
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Industry
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Posted
yesterday