Account Coordinator (Customer Success) - Thrive Talent Solutions d.o.o.

Responsibilities: Provide exceptional customer support, responding promptly and professionally to customers through various communication channels (email, slack, zoom, phone); Follow up with customers and internal teams to ensure timely submissions and resolution of issues; Create client-facing materials and presentations; Update internal trackers for accurate records (Hubspot, Clickup); Escalate client issues or questions to appropriate teams; Maintain customer interaction records and perform data entry tasks; Identify opportunities for improving workflow for enhancing the client experience; Assist with special projects and other duties as assigned.

Qualifications: 2+ years of experience in customer support or a similar client-facing role; Excellent spoken and written English communication skills; Strong client relationship and interpersonal skills; Proficient in Microsoft Office and Google Suite; Experience with Clickup; Effective multitasking and problem-solving abilities in a fast-paced environment; Highly organized with excellent attention to detail; Experience with enterprise/larger companies as customers preferred; Experience with online media or related industries, SEO knowledge (Ahrefs), CRM (Hubspot, Salesforce) - plus. We offer: Working hours: Monday to Friday, starting between 11am and 2pm CET; Private Health Insurance from day 1; Timely and organized performance reviews.