Customer Success Coordinator: Onboarding & Accounts

FF Inc. is seeking a proactive Customer Success Coordinator in Brooklyn, NY to guide customers from onboarding through ongoing account activity. You will be the main point of contact, helping with setup, activation, and service options while learning each customer's goals and preferences. You'll maintain accurate CRM data, coordinate with sales and operations, and drive initiatives to improve satisfaction and retention. A collaborative, customer-focused team environment is offered.