systems integrationDenver, CO
Genesys Contact Center Engineer
Genesys Contact Center Engineer
Genesys Contact Center Engineer
systems integrationDenver, CO
today
Computer Systems Engineers/ArchitectsComputer Network Support SpecialistsNetwork and Computer Systems Administrators
Computer Systems Design ServicesTelemarketing Bureaus and Other Contact CentersOther Computer Related Services
Apply for this role (opens in a new tab)Part-time Genesys Contact Center Engineer We are seeking a Part-time Genesys Contact Center Engineer to support the configuration, maintenance, and optimization of Genesys Cloud Contact Center solutions. This role is ideal for a self-motivated professional with hands-on experience in Genesys Cloud and a strong understanding of contact center technologies. The contractor will work remotely and independently, collaborating with internal teams or clients to deliver high-quality solutions.
Responsibilities and Duties:
Configure and maintain Genesys Cloud components (IVR, routing, bots, voice, chat, email).Perform troubleshooting, updates, and patching of Genesys Cloud environments.
Collaborate with cross-functional teams to ensure seamless integration and performance.
Provide support for Packaged Contact Center Enterprise (PCCE) environments.
Monitor system performance and implement optimizations for high availability.
Develop and maintain documentation for configurations and procedures.
Train internal teams or clients on Genesys Cloud usage and best practices.
Stay current with Genesys Cloud updates, features, and industry trends.
Negotiate and fulfill contract terms with clients.
Manage own business operations including invoices and taxes.
Market services and maintain client relationships.
Ensure compliance with relevant laws and industry standards.
Resolve issues related to service delivery independently.
Job Requirements:
- Genesys Cloud Certification (required).Minimum 2 years of hands-on experience with Genesys Cloud.
- NICE CXONE experience preferred.4+ years of experience in cloud contact center environments.
- Strong understanding of voice/UC technologies and PCCE support.
- Bachelor's degree in IT, Computer Science, or equivalent experience.
- Excellent communication, problem-solving, and documentation skills.
- Ability to work independently and manage multiple projects.
- Strong Customer Service skills
- Strong Troubleshooting Capabilities
- Proven Computer Networking skills
- Microsoft Server 2003/2008/2012 Microsoft Exchange
- Active Directory
- Hardware and software installation
- Ability to handle and prioritize tasks each day.
- Fully remote.
- Flexible hours based on project needs.
- Reports directly to VP ITMust be able to pass a federal background check going back 7 years without felonies. Must be able to pass a federal credit check.
Also on the board Same function, level within a rung
Level
Senior
Location
Denver, CO
Occupation
Computer Systems Engineers/Architects
Industry
Computer Systems Design Services
Posted
today