amazonSeattle, WA
Principal Product Manager - Tech, Customer Purchase Journey
Principal Product Manager - Tech, Customer Purchase Journey
Information Technology Project ManagersProject Management SpecialistsComputer and Information Systems Managers
Software PublishersComputer Systems Design ServicesComputing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
Apply for this role (opens in a new tab)Overview:
In this role you guide the end-to-end product vision for the CPJ journey, aligning multiple teams around a data-driven roadmap. You balance large-scale data processing, ML, and customer-focused improvements to optimize how Amazon decides delivery, speed, and charges for each customer. You will work across core customer experiences like search, cart, checkout, and post-order flows to enable timely, compliant experiences. This is a high-visibility role that shapes cross-service decisions and drives significant impact on the customer journey. Compensation / Benefits health insurance 401(k) matching RSUs paid time off parential leave sign-on payments
Responsibilities:
Be the voice of the customer and drive end-to-end vision across product areas using working backwards and AB experimentation. Define and improve metrics to measure customer experience and progress toward goals. Influence engineering partners to align architectural decisions with customer needs. Collaborate with Delivery Experience, Prime, Fulfillment, Offers, Search, Ads, and Customer Service to execute the roadmap. Coordinate with hundreds of partner teams to align with Amazon-wide initiatives.
Key requirements:
Bachelor's degree Experience owning/driving roadmap strategy and definition Experience delivering features and evaluating tradeoffs Experience in technical product management strong collaboration across cross-functional teams customer empathy and stakeholder communication ability to lead with influence and drive alignment experience with large-scale data processing and ML/data science direction ability to work with both front-end and back-end product areas familiarity with A/B experimentation and data-driven decision making
Also on the board Same function, level within a rung
Level
Lead
Location
Seattle, WA
Occupation
Information Technology Project Managers
Industry
Software Publishers
Posted
today