amazonSeattle, WA
Principal Product Manager- Tech , Amazon Customer Service
Principal Product Manager- Tech , Amazon Customer Service
Project Management SpecialistsInformation Technology Project ManagersArchitectural and Engineering Managers
Apply for this role (opens in a new tab)Overview:
In this role you lead the end-to-end strategy for agentic AI experiences on Alexa for Shopping and related CS integrations. You drive multi-year roadmaps, shape platform-level AI primitives, and align cross-functional stakeholders to deliver best-in-class CX at scale. You influence product direction with senior leadership, focusing on personalization, reliability, and trust as you pilot emerging AI-enabled use cases. This role offers high impact on critical customer experiences and SVP-level priorities. Compensation / Benefits health insurance 401(k) matching RSUs paid time off parantal leave sign-on payments
Responsibilities:
Own the product vision, strategy, and multi-year roadmap for Agentic AI experiences on Alexa for Shopping and third-party integrations Define requirements and success metrics; design robust experimentation and measurement frameworks Advocate for customers in strategy discussions and shape AI-powered tech primitives Author strategy documents (PRFAQs) for senior CS leadership up to SVP level; drive cross-org alignment Champion UX excellence; establish experience standards with design partners Develop evaluation frameworks to measure AI/LLM accuracy, latency, and UX; translate metrics into priorities Lead multi-org launches and drive sustained adoption among large customer bases; manage executive engagement Recruit PM talent, mentor teams, and share best practices to grow the PM community
Key requirements:
Bachelor Experience owning/driving roadmap strategy and definition Experience with feature delivery and tradeoffs of a product Experience technical product management 6+ years of end-to-end product delivery experience Experience working with engineers on product enhancements 8+ years of technical product or program management experience Strong leadership; ability to prioritize and influence across cross-functional teams leadership prioritization clear communication AI/ML product management large language models (LLMs) experimentation frameworks and measurement
Also on the board Same function, level within a rung
Level
Lead
Location
Seattle, WA
Occupation
Project Management Specialists
Industry
Software Publishers
Posted
today