Service Desk Technician

Greetings from Smart IT Frame, Hope you are doing well!!!This is Priyanka from Smart IT Frame, We have an excellent opening for the below role, Position: Service Desk EngineerLocation: Scottsdale - ArizonaDuration: ContractRole SummaryWe are looking for a Service Desk Engineer to provide L1 technical support to end users manage incidents and service requests and ensure timely resolution in line with defined SLAsKey ResponsibilitiesServe as the primary point of contact for IT incidents service requests and user queriesLog categorize prioritize track and resolve tickets using ITSM toolsTroubleshoot Windows Microsoft 365 Outlook Teams VPN printers hardware software and basic networkconnectivity issuesSupport password resets account unlocks MFA issues and basic user access managementPerform initial troubleshooting and provide firstcontact resolution wherever possibleEscalate unresolved incidents to L2L3 support teams and coordinate through closureMonitor ticket queues and ensure SLA complianceMaintain accurate troubleshooting notes and Knowledge Base documentationProvide timely and professional updates to users throughout the ticket lifecycleRequired SkillsService Desk IT Helpdesk SupportWindows Desktop TroubleshootingMicrosoft 365 Outlook and TeamsActive Directory basicsServiceNow Freshservice or similar ITSM toolsVPN and basic networking troubleshootingIncident and Service Request ManagementSLA and escalation managementBasic hardware and peripheral troubleshootingGood verbal and written communication skillsUnderstanding of ITIL processesSkillsMandatory Skills : ServicedeskApply today or share profiles at priya@smartitframe.com