smart it frameScottsdale, AZ
Service Desk Engineer -Windows, AD, Network, ITSM
Service Desk Engineer -Windows, AD, Network, ITSM
Service Desk Engineer -Windows, AD, Network, ITSM
smart it frameScottsdale, AZ
yesterday
Network and Computer Systems AdministratorsComputer Network Support SpecialistsComputer User Support Specialists
Apply for this role (opens in a new tab)Job Title: Service Desk
Location: Phoenix, AZ (Onsite)
Employment Type: Contrat
About Smart IT Frame: At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together.
Job Description:
- L1 Technical Support
- Handling all the Inbound calls chat and emails in service desk
- Handling Basic L1 level queries from end users
- Diagnose and quickly resolve a wide range of Windows applications issues
- Basic troubleshooting knowledge for internetLAN WAN Connectivity issues and VPN issues
- When the restoration is beyond the scope of the support escalate the issueproblem to appropriate resolver group using IT Ticketing System
- Install upgrade support and troubleshoot for printers related computer hardware
- Performs general preventative maintenance tasks on computers laptops printers
- Customize configure desktop hardware to meet specifications and business standards
- Email account administration ie account creation and management and distribution lists on Office 365 User account administration ie account creation and management and password resets on Active Directory
- Familiarize end users on basic software hardware and peripheral device operation and solve basic queries
- Take ownership and responsibility of queries issues and problems and document it in the ITSM Tool
- Configuring iPadiPhonesAndroid for the users to enable them check emails and be connected on the goBasic knowledge of Networking Virtualization Outlook Windows Mac OS Web Based and Installable applications
- Strong knowledge on MFA configuration
- Customer Focus
- Providing timely and accurate resolution of technical issues experienced by the Users
- Excellent communication skills
- Identify and escalate severe issues which could cause production impact
- Technical Skillset Need to Know
- Networking Experience in LANWAN Environment
- Good knowledge of Active Directory
- CitrixO365Microsoft Windows
- Mobile Operating Systems AndroidiOSAntivirusSharePointKnowledge of Laptop
- DesktopTablet issuesVPN Troubleshooting Cisco VPNMFATechnical Skillset Good to Know
- Knowledge of Infrastructure Exchange Server Technologies
- Virtualization VMware Cloud AzureHands on experience working in Service Now ticketing tool
- SkillsMandatory Skills : Servicedesk
- Good to Have Skills : Jira Service Desk📩 Apply today or share profiles at
Also on the board Same function, level within a rung
Level
Senior
Location
Scottsdale, AZ
Occupation
Network and Computer Systems Administrators
Industry
Computer Systems Design Services
Posted
yesterday