Remote Customer Support Specialist - SaaS & Equity Benefits

Donorbox is seeking a Customer Support Specialist to join our Customer Success and Intelligence team. The role is fully remote and based in Latin America (El Salvador, Mexico, Brazil, Colombia). You will handle email tickets, troubleshoot issues, and guide customers on best practices for using our SaaS fundraising platform. Candidates should be comfortable with Zendesk, have strong analytical and communication skills, and be able to explain complex concepts concisely in English.