aia contract documentsNew York, NY
Remote SaaS Support & Customer Care Specialist
Remote SaaS Support & Customer Care Specialist
Remote SaaS Support & Customer Care Specialist
aia contract documentsNew York, NY
yesterday
Customer Service RepresentativesSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelComputer User Support Specialists
Custom Computer Programming ServicesComputer Systems Design ServicesTelemarketing Bureaus and Other Contact Centers
Apply for this role (opens in a new tab)AIA Contract Documents is seeking a dedicated customer support specialist to serve as the primary contact for customers navigating the ACD software. You will handle inquiries remotely, guiding users from first contact to resolution or escalation, and document all interactions in our CRM.
Ideal candidates will have at least 1 year of frontline SaaS support experience, strong phone support skills, and the ability to explain technical concepts clearly to users with diverse levels of expertise.
Also on the board Same function, level within a rung
Level
Junior
Location
New York, NY
Occupation
Customer Service Representatives
Industry
Custom Computer Programming Services
Posted
yesterday