Patient Services Representative

Opportunity Overview: We have an immediate opening for a Patient Services Representative to join our team at Shady Grove Fertility in Orlando, Florida.

Schedule: Monday through Friday 7:00 AM to 4:00 PM, one weekend per month and one to two holidays per year This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day. How You'll Contribute At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach. Whether collaborating with more than200 highly respected physicians nationwideor partnering with colleagues who are passionate about solving meaningful problems, you'll be surrounded by a team committed to shared success. In this role, the Patient Services Representativewill: Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly Schedule appointments Address customer/patient issues and insure effective short-term and long-term resolution Provide timely feedback to the practice regarding service failures or patient concerns Consult with patients regarding their benefits, coverage and financial options Greet patients and visitors to the office and providing high level of customer service Required to work occasional weekends and holidays What You'll BringWe're looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.