Desktop Support Technician - Parsippany, NJ

Desktop Support TechLocation: 10 Sylvan Way, Parsippany NJ 07054 Pay Rate: $25/HR on W2 This is a (level II) Executive support position providing White Glove support at client global HQ officeIN PERSON ONLYJOB RESPONSIBILITIESWill provide Executive support for pharmaceutical company at their global headquarters. Will support 45 execs and administrators. Will leverage Zoetis ITSM tool to document and escalate support incidents and requests by leveraging the "On Behalf of" to confirm Zoetis Executive team (ZET) members are not being sent IT Service Management email notifications; Provide a full range of desktop IDMAC services (Install, Decommission, move, add and change) for the Zoetis Executive team (ZET) and their Administrative Assistants; Support a broad spectrum of devices and services unique to the Zoetis Executive team. This includes devices such as Desktop Pro, iPhone/iPad cellular connectivity devices, Zoom video and other audio and video components and services ; Provide assistance with mobility support related "how to" questions; Escalate, track, and manage unresolved issues to the appropriate ZTD Management and/or technical teams to confirm appropriate visibility is applied to the issue and/or request. TOP REQUIRED SKILLS THAT CANDIDATES MUST HAVEAttention to detail, highly professional and superior customer service skills are required. Works well under pressure, mobile device experience (iPhone, iPad, conference room equip- projectors and webcam), familiar with office suite. Able to multi-task and prioritize issues as necessary; Knowledge of Zoetis Service Management and ITSM tool for incident and configuration management. WORK SCHEDULE FOR THIS POSITIONM-F 9a-6p 100% onsite no flexibility, No OT/OCOVERALL YEARS OF EXPERIENCEAt least 6SPECIFIC CERTIFICATIONS OR EDUCATIONA+ preferred