sisl globalMorris Twp, NJ
Desktop Support Specialist
Desktop Support Specialist
Desktop Support Specialist
sisl globalMorris Twp, NJ
today
Computer User Support SpecialistsComputer Network Support SpecialistsNetwork and Computer Systems Administrators
Computer Facilities Management ServicesComputer Systems Design ServicesOther Computer Related Services
Apply for this role (opens in a new tab)Key Responsibilities:
- Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues.
- Diagnose and resolve advanced technical issues escalated from the L1 support team.
- Install, configure, and maintain operating systems, software applications, and system updates.
- Perform root cause analysis to identify recurring technical problems and develop solutions.
- Excellent in troubleshooting break/fix issues of windows and mac computers
- Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
- Collaborate with IT team members on projects, upgrades, and implementations.
- Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
- Provide remote support and troubleshooting for users working from home or in the field.
- Train and mentor junior support technicians as needed.
- Ensure compliance with IT policies, security protocols, and best practices.
- Perform routine maintenance and inspections to ensure optimal performance of equipment
- Build and maintain strong relationships with end users and ensure user satisfaction.
Also on the board Same function, level within a rung
Level
Mid
Location
Morris Twp, NJ
Occupation
Computer User Support Specialists
Industry
Computer Facilities Management Services
Posted
today