Director of Customer Success & Growth

Justworks seeks a Director of Customer Success in New York City to lead a 60+ person team, delivering strategic guidance and customer-centric programs across our largest customers. The role focuses on retention, value realization, and revenue growth through strong leadership and cross-functional partnership. You will mentor and grow the Customer Success Managers, partner with Growth & Retention, and drive a proactive, data-driven approach to service excellence while representing the voice of the