Director of Customer Success

Key responsibilities: Lead and scale the Customer Success team by hiring, coaching, and developing managers with a focus on AI fluency and clear career paths Drive customer outcomes by owning revenue retention and expansion, and building success plans tied to security outcomes Partner across the customer journey by collaborating with Support, Product, and Engineering to enhance customer satisfaction and product adoptionRequired qualifications 10+ years in customer success or post-sale leadership at a B2B SaaS company, with 5+ years in a leadership role Proven track record of owning retention and expansion metrics and building scalable Customer Success teams Technical credibility with CISOs and experience in SaaS, identity management, and integrations Hands-on experience applying AI to customer success, including LLM-based workflows and predictive health scoring Strong executive presence and experience leading remote teams in a high-growth environment