Track & Trace Representative

Key responsibilities: Enter new load orders into proprietary web-based software and initiate check calls to track drivers on pickups and deliveries Monitor freight via multiple websites to ensure accurate delivery times and communicate potential delays to customers Maintain an outbound call volume of 100 calls per day while collaborating with Sales and Dispatch to resolve customer issuesRequired qualifications:1-3 years of work experience in customer service, operations, data entry, call center, dispatch, or logistics High school diploma or equivalent is required; associate's degree preferred Above average proficiency in Google Drive and Microsoft Suite Strong attention to detail and ability to manage multiple tasks Call center experience is a bonus