Front Desk Receptionist

Role Description: The Front Desk Receptionist is a full-time, in person role role based in Houston, TX. This position serves as the first point of contact for callers and visitors, greeting guests, answering and routing phone calls, and responding to general inquiries in a professional and courteous manner. Day-to-day responsibilities include managing the reception area, scheduling appointments, handling incoming and outgoing mail, and maintaining organized records and files. The role also supports the team with basic clerical tasks such as data entry, document preparation, and updating contact information. The receptionist collaborates with colleagues to ensure smooth office operations and delivers consistent, high-quality customer service to boards, homeowners, and vendors. A role with room to grow Our previous receptionist was recently promoted into a new role within the company. We're looking for someone ready to start at the front desk and build a career in community association management, with training and opportunities to advance from within.

Qualifications: Candidates should possess strong Phone Etiquette and Receptionist Duties skills, including answering, directing, and documenting calls and greeting visitors professionally. Candidates should possess solid Clerical Skills, such as data entry, filing, mail handling, and basic computer proficiency (email, word processing, and spreadsheets). Candidates should possess excellent Communication skills, with clear verbal and written abilities and a professional, courteous interpersonal style. Candidates should possess strong Customer Service skills, including empathy, patience, problem-solving, and the ability to handle inquiries and concerns calmly. Beneficial qualifications include prior experience in an office or reception role, familiarity with property management or HOA environments, reliable time management, and a high level of attention to detail. Candidate must be fluent in Spanish High school diploma or equivalent required; additional training or coursework in office administration or customer service is a plus.