VP, Customer Success & Revenue Growth (Remote)

First Due is seeking a dynamic VP of Customer Success to lead and elevate our customer journey across all segments. This is a leadership role with full ownership of adoption, retention, expansion, and satisfaction—directly tied to revenue growth. You will partner with Product, Services, and Support and champion the customer voice at the leadership table. You will build scalable processes, enablement programs, and governance to rise CS maturity, while owning renewal forecasting, pipeline