Customer Success Growth Leader

Backstory, headquartered in San Francisco, seeks a Director of Customer Success to lead a growing CS organization and own retention and consumption across the customer base. You’ll manage 1–2 managers and 8–12 CSMs, aligning cross-functional teams to drive value and expansion while ensuring production-grade use of Backstory across customers. You’ll collaborate with Sales, Professional Services, Technical Support, Studio, and Product, running CS on Backstory itself to demonstrate what the