Bilingual Customer Service Representative

Responsibilities: Respond to customer inquiries by phone and email, providing timely support and clear guidance on product and tooling-related questions. Evaluate customer drawings, specifications, and application details to recommend solutions that align with operational needs. Enter and manage orders accurately while maintaining complete and organized customer information in company systems. Explain technical product information in a way that customers can easily understand and apply to their manufacturing processes. Work closely with colleagues, sales representatives, designers, and distribution partners to coordinate service and resolve issues efficiently. Support both inbound and outbound customer communication to strengthen relationships and ensure follow-up on open requests. Assist in resolving customer concerns by identifying practical options and helping guide them toward the best available solution. Contribute to additional service and administrative tasks as directed by leadership to support team goals.