Front Desk & Client Experience Coordinator

Benefits: Employee discounts Flexible schedule Opportunity for advancement Paid time off Training & development Responsibilities Greet clients warmly, check in appointments, manage bookings, and handle cancellations/reschedules. Answer phone calls and respond to emails promptly; direct inquiries to the appropriate team members. Process payments, upsell add-on services and retail products in a professional manner. Maintain a clean, organized reception area and keep client flow efficient. Social Media & Marketing Create, schedule, and publish engaging content across our social channels (e.g., Instagram, Facebook, TikTok) with a consistent brand voice. Collaborate with stylists to capture high-quality photos and videos of services and before/after results. Monitor engagement, respond to comments and messages in a timely, brand-appropriate manner. Assist in running promotions, contests, and client-reengagement campaigns; track basic analytics. Communications & Email Marketing Manage client communications via email, including appointment reminders, promotions, and post-visit follow-ups. Create and send monthly newsletters or targeted email campaigns using our email platform (e.g., Mailchimp, Constant Contact). Maintain client contact lists, segment audiences, and ensure GDPR/Can-Spam compliance. Draft professional, on-brand messages for internal and external communications. Inventory & Retail Monitor retail inventory levels, reorder products, and coordinate with vendors. Track product sell-through, price adjustments, and promotions. Help with stock organization, displays, and pricing in the salon. Prepare periodic inventory reports for leadership. Administrative Support Maintain appointment calendar and collaborate with stylists to optimize schedules. Assist with special events, client appreciation days, and seasonal campaigns. Support general administrative tasks as needed (filing, data entry, reporting).