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Plumbing Technician

Plumbing Technician

larson air conditioningPhoenix, AZ

yesterday

Plumbers, Pipefitters, and SteamfittersInstallation, Maintenance, and Repair Workers, All OtherMaintenance and Repair Workers, General
Plumbing, Heating, and Air-Conditioning ContractorsHome and Garden Equipment Repair and MaintenanceAppliance Repair and Maintenance
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Plumbing Service Technician At Larson Air, we believe that being a great Plumbing Service Technician means more than fixing plumbing problems. It means building relationships, earning customer trust, providing professional solutions, and delivering a 5-star customer experience on every call. The Plumbing Service Technician is responsible for diagnosing, repairing, maintaining, and installing residential plumbing systems while following Larson Air's established service processes and standards. Our technicians are expected to take ownership of their performance, continuously improve their skills, and represent Larson Air with professionalism, honesty, and integrity.
Our Mission: Make Someone's Life Better Today!
Primary Responsibilities: Diagnose and repair residential plumbing systems, fixtures, and equipment. Perform plumbing inspections, maintenance, repairs, and installations. Service water heaters, including tank and tankless systems. Diagnose and repair water supply, drain, waste, and vent systems. Identify plumbing concerns and provide appropriate repair and replacement solutions. Complete all work according to applicable plumbing codes, manufacturer specifications, and company standards. Maintain a clean, organized, and safe work environment. Complete repairs correctly the first time to minimize callbacks. Participate in ongoing technical training and professional development.
Customer Service & Nexstar Service Process:
  • Every Plumbing Service Technician is expected to follow the Larson Air service process on every customer interaction.
  • Step 1 – LookGreet customers professionally and establish trust.
  • Introduce yourself and explain the purpose of the visit.
  • Ask questions to understand the customer's concerns and expectations.
  • Listen carefully before making recommendations.
  • Step 2 – Thorough Evaluation
  • Perform a complete evaluation of the customer's plumbing concerns.
  • Identify the cause of the problem and inspect related components as appropriate.
  • Communicate findings clearly and honestly.
  • Educate the customer about the condition of their plumbing system.
  • Step 3 – Create Options
  • Present clear repair and replacement options using company-approved pricing.
  • Explain the benefits and differences between available solutions.
  • Allow customers to make informed decisions without pressure.
  • Recommend solutions based on the customer's needs and long-term value.
  • Step 4 – Approval
  • Obtain customer approval before beginning work.
  • Clearly explain the agreed-upon scope and pricing.
  • Document all approvals through ServiceTitan.
  • Step 5 – Perform Work
  • Complete approved work safely, professionally, and efficiently.
  • Strive to complete repairs during the initial visit whenever possible.
  • Protect the customer's property and maintain a clean workspace.
  • Test and verify completed work before leaving.
  • Step 6 – Deliver a 5-Star Experience
  • Review completed work with the customer.
  • Answer questions and provide maintenance recommendations.
  • Clean the work area and leave the home in excellent condition.
  • Ask satisfied customers for a 5-star review.
  • Thank the customer for trusting Larson Air.
Daily Operational Expectations: Report to work on time, prepared, and ready to perform assigned duties. Follow dispatch procedures and communicate throughout the day. Contact customers through ServiceTitan to provide estimated arrival times. Ask about gate codes, parking instructions, and special access requirements. Wear the required Larson uniform and maintain a professional appearance. Use shoe covers and appropriate floor protection when entering customers' homes. Ask customers whether the service vehicle is parked in an acceptable location. Maintain accurate job notes, photographs, estimates, invoices, and documentation in ServiceTitan. Keep the assigned service vehicle clean, stocked, organized, and maintained. Communicate job delays, additional work, and customer concerns promptly. Follow all company safety procedures and operating policies. Attend required meetings, training sessions, and company events.
Sales & Performance Expectations: Follow the Nexstar service process on every call. Present options whenever appropriate. Maintain company-established closing percentage and average ticket goals. Identify legitimate opportunities for additional plumbing services. Educate customers about available maintenance programs and benefits. Maintain high customer satisfaction and 5-star review performance. Minimize callbacks through quality workmanship. Maintain accurate and timely ServiceTitan documentation. Meet established productivity, revenue, and operational performance standards. Our philosophy: We do not sell customers something they do not need. We provide professional solutions and allow customers to make informed decisions.
Required Qualifications: Previous residential plumbing service experience preferred. Working knowledge of plumbing systems, fixtures, water heaters, and troubleshooting techniques. Ability to diagnose problems and communicate solutions effectively. Valid driver's license and ability to meet company vehicle-insurance requirements. Ability to meet applicable Arizona plumbing licensing and regulatory requirements. Strong communication and customer service skills. Ability to use mobile devices, ServiceTitan, and other company technology. Ability to work independently and manage time effectively. Willingness to participate in ongoing training and coaching. Ability to perform the essential physical duties of the position, with or without reasonable accommodation.
Safety & Physical Requirements:
  • Safely operate plumbing tools, equipment, and company vehicles.
  • Follow OSHA requirements and company safety procedures.
  • Properly use personal protective equipment.
  • Work in attics, crawl spaces, mechanical rooms, and other residential environments.
  • Frequently stand, walk, bend, kneel, climb, and work in confined areas.
  • Lift and move tools, equipment, and materials consistent with job requirements and safe lifting practices.
  • Immediately report accidents, injuries, property damage, and unsafe conditions.
  • Larson Air Core ValuesEvery Plumbing Service Technician is expected to demonstrate our five core values daily.
  • WE DO WHAT'S RIGHTMake honest recommendations, treat customers fairly, and perform work with integrity even when no one is watching.
  • WE OWN OUR RESULTSTake responsibility for attendance, performance, workmanship, customer satisfaction, and personal results. No excuses—own the outcome.
  • WE CONTINUOUSLY IMPROVEParticipate in training, accept coaching, practice new skills, and look for opportunities to become better every day.
  • WE LEAD FROM WITHINSet a positive example through attitude, preparation, professionalism, and willingness to help teammates succeed.
  • WE CARETreat every customer, coworker, and home with respect. Show genuine concern and make someone's life better today.
  • Accountability & Professional Conduct
  • The Plumbing Service Technician is expected to:
  • Maintain reliable attendance and punctuality.
  • Follow directions from the Plumbing Manager and company leadership.
  • Complete assigned tasks and responsibilities within established timelines.
  • Demonstrate a positive, team-oriented attitude.

Also on the board Same function, level within a rung

Level

Senior

Location

Phoenix, AZ

Occupation

Plumbers, Pipefitters, and Steamfitters

Industry

Plumbing, Heating, and Air-Conditioning Contractors

Posted

yesterday

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