Plumbing Technician

About Us: J&L Plumbing and Air is a established plumbing and HVAC company serving the greater Phoenix valley. We run a high-volume service operation with a strong home warranty division, working as an authorized contractor for Choice Home Warranty (CHW), Old Republic (ORHP), American Home Shield (AHS), HWA, 2-10, and Assurant - alongside a steady book of direct residential and commercial work. We are not a fly-by-night outfit. Our techs run full boards with dispatch support, and there is real income upside for people who work clean, communicate well, and close.

The Role: You will be running residential service and warranty dispatch calls across the valley - diagnosing, repairing, and replacing plumbing systems in occupied homes. This is a mix of warranty authorizations and out-of-pocket work, which means you need to be comfortable both working within warranty coverage guidelines and selling legitimate upgrades and non-covered repairs. Day to day you will:

• Run 5-8 residential service calls per day, dispatched to your phone
• Diagnose and repair water heaters, tankless units, drain lines, faucets, fixtures, disposals, toilets, water lines, gas lines, and re-pipes
• Document findings thoroughly with photos and clear notes for warranty authorization
• Communicate directly with warranty company authorization departments
• Present and sell non-covered repairs, upgrades, and out-of-pocket options
• Collect service call fees and payment at time of service
• Keep your truck stocked, clean, and organized
• Maintain a professional presence in customers' homes
• What We Require 2+ years of hands-on residential plumbing service experience (non-negotiable)
• Valid Arizona driver's license and a clean driving record
• Ability to pass a background check and drug screen
• Solid diagnostic ability - you can walk into an unfamiliar house and figure it out
• Comfort with a smartphone/tablet for dispatch, photos, invoicing, and notes
• Professional appearance and customer-facing communication skills
• Own hand tools
• Ability to lift 75+ lbs, work in attics, crawl spaces, and Arizona summer heat
• What Sets You ApartPrior home warranty experience - you already know how authorization works and what gets denied
• Water heater and tankless expertise (Rinnai, Navien, Rheem, Bradford White)
• Gas line and combustion experience
• Drain camera and locating experience
• Existing sales track record with a measurable close rate or average ticket
• Bilingual English/Spanish
• CompensationBase Pay with Commission: Range from $75,000-$125,000 annually, depending on experience and performance
• Bonuses:
• Monthly performance bonus tied to close rate and average ticket
• Callback/recall bonus for clean first-time fixes
• Customer review bonus
• On-call and weekend premium pay

How to Apply: Apply directly through ZipRecruiter with your resume. Qualified candidates will hear back within 48 hours. We move fast for the right person.