Senior CSM – AI-Driven Security & Adoption Leader

ServiceNow in the United States is seeking a Sr CSM to serve as the business liaison between customers and cross-functional teams, including our Executive team, Product Management, Engineering, Sales, Training and Enablement, and others. You will own a portfolio of customers as the primary point of contact, build and maintain a success plan tied to security objectives, guide customers through adoption, and ensure deployments align with key use cases while driving renewal readiness and growth