HRL Office Assistant (Student)

Essential Functions: Serve as the primary point of contact for students, families, and visitors to the HRL office. Assist via phone, email, live chat, and in-person interactions, providing accurate information about housing policies, procedures, and campus resources. Process forms and complete administrative tasks with attention to detail and adherence to established deadlines. Maintain the confidentiality of student records and sensitive information in accordance with the Family Educational Rights and Privacy Act (FERPA) and departmental standards. Support special projects, including document managing and the review of HRL communications and website content for accuracy and consistency. Provide logistical support for departmental events, meetings, and training sessions. Perform other related duties as assigned. Position Type/Expected Hours of Work: Part-time.10 - 20 hours per week.

Salary Range: $18.40 per hour. Required

Education and Experience: Current enrollment as a undergraduate or graduate student at American University. Minimum cumulative GPA of 2.25, maintained for the duration of employment. Demonstrate organizational, written and verbal communication, problem-solving, and customer service skills. A high standard of professionalism, dependability, and discretion in handling confidential information. Preferred

Education and Experience: Previous experience in customer service, reception, or an office environment. Proficiency with Microsoft. Familiarity with American University's residential communities.

Additional Eligibility Qualifications: Shifts are scheduled during office hours: 9 AM to 5 PM, Monday through Friday. Potential for non-traditional hours. American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual's genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.