adverb venturesNew York, NY
Weekend Intake Coordinator (Bilingual)
Weekend Intake Coordinator (Bilingual)
Weekend Intake Coordinator (Bilingual)
adverb venturesNew York, NY
yesterday
Medical Secretaries and Administrative AssistantsPatient RepresentativesSpeech-Language Pathology Assistants
All Other Miscellaneous Ambulatory Health Care ServicesAll Other Outpatient Care CentersTranslation and Interpretation Services
Apply for this role (opens in a new tab)About Alpaca HealthAlpaca Health enables clinicians to become entrepreneurs, starting in autism care. We help clinicians launch and scale their own clinics by providing AI-powered software, payer contracting, and full back-office infrastructure. Our goal is simple: shift power in healthcare away from large consolidated entities and back to clinicians. We've raised over $14M in funding from early-stage investors like Core Innovation Capital, Adverb Ventures, and South Park Commons, and are building for long-term category leadership. More importantly, we're serving hundreds of patients, while growing 30% MoM.
Role: Intake Coordinator
We are hiring a Bilingual Intake Coordinator (Spanish/English) to guide families from first contact through the start of care. You will own all intake activity over the weekend, a time when families are typically most available to start their ABA journey. You will be the front door to Alpaca, owning the intake experience end-to-end, navigating insurance complexity, and ensuring every family is set up for success. This role requires empathy, precision, and the ability to move families forward with clarity.
What You'll Do:
- Own the intake journey
- Guide families from initial inquiry through confirmed start of care
- Proactively follow up via phone, text, and email to keep momentum
- Ensure all required information and documents are completed on time
- Navigate insurance and access to care
- Help families work through insurance requirements (e.g., Tricare ECHO enrollment, referrals, prior steps)
- Coordinate benefit verification and communicate next steps clearly
- Partner with billing and insurance ops to resolve issues quickly
- Be the trusted point of contact for families
- Explain patient responsibility, coverage, and expected costs in a clear, empathetic way
- Set expectations around timelines, requirements, and what "ready for care" looks like
- Build trust while maintaining urgency and accountability
- Coordinate across internal teams
- Work closely with billing, operations, and partnerships to move cases forward
- Surface blockers early and drive resolution
- Ensure clean handoffs once families are ready to start care
- Ensure quality and fit
- Assess whether families are a strong fit for Alpaca's model and providers
- Flag concerns and ensure alignment before starting services
- Maintain a high bar for readiness and experience
- Drive operational excellence
- Maintain accurate records and tracking across systems
- Identify patterns, bottlenecks, and opportunities to improve intake workflows
- Take on additional responsibilities as needed to improve speed and quality of care access
Who You Are:
- You are deeply empathetic but know how to push when needed
- You communicate clearly and confidently, especially around complex or sensitive topics
- You are highly organized and follow through relentlessly
- You are comfortable navigating ambiguity and solving problems in real time
- You take ownership—you don't wait for someone else to fix things
- You are looking for a part time, weekend role
- You are fluent in both Spanish and English (required)
Why Join:
Direct exposure to company-building at an early stage.
Real ownership of critical initiatives from day one.
The opportunity to materially impact families and clinicians.
A fast learning curve that few roles can match.
Also on the board Same function, level within a rung
Level
Senior
Location
New York, NY
Occupation
Medical Secretaries and Administrative Assistants
Industry
All Other Miscellaneous Ambulatory Health Care Services
Posted
yesterday