Luxury Travel Designer / Travel Concierge

Role: Luxury Travel Designer / Travel Concierge

VA Rate: $650-$1250/month

Availability: Part time - 20 hours/week

Time Zone: 6am ET start time

Experience Needed/Responsibilities: Take inbound travel requests and interface with clients to gather their preferences Work with luxury clients to book all arrangements (flights, hotels, cruises, packages) Input all bookings into itinerary and commission-tracking / CRM systems Reconfirm every detail as the trip approaches Be on-call during live trips to handle any issues in real time Systems component: help design workflows, connect CRMs, and identify API automations to make the role more efficient

Good to have: Super-user experience with travel concierge systems — Safari Portal and Tern especially (also Travify, Fora); current team underutilizes these, so a power user would unlock significant value Spanish fluency (emerging Mexico opportunities) Based in South Africa Self-starter who can run with tasks without oversight; critical thinker and proactive communicator High emotional intelligence — able to handle service recovery, not just elevate issues Non-negotiable Requirements: Travel experience with booking and managing itineraries (5+ years, bookings, payments, deposits, suppliers) Excellent customer service and executive-level communication this is a client facing role (comfortable with C-suite and high-net-worth clients) English as a first language, perfect english fluency Industry/Tools Experience: 5+ years in travel as a concierge, experience with concierge and booking Safari Portal and Tern (primary systems in use)

Benefits: We’re all about uplifting lives in Coconut and we make sure we provide benefits that support work-life balance, well-being, and growth. Here’s what you can look forward to as part of the Coconut Community! Competitive Salary – We recognize your skills and experience with a great compensation package. 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus?

Paid Time Off: Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all! US Holidays Off – Enjoy 12 paid US holidays throughout the year. Maternity & Paternity Leave – We support growing families with dedicated leave for new parents. Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits. Life Insurance * – Our full-time HMO plan includes life insurance for extra peace of mind. Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources. Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better! Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups —because work should be fun, too! Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people. Some benefits may vary. Full details will be provided during the onboarding process.