Receptionist - Comm

Principal Duties/Responsibilities: Accounting Assists Administrative Assistant/Executive Director as appropriate Compliance and Safety Competently responds to all emergencies as directed Demonstrates basic understanding of emergency call system and nurse paging system CommunicationGreets visitors immediately upon arrival Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner Customer Service Determines visitors needs in a timely manner Offers refreshments (coffee, water, etc.) to visitors, where applicable Ensures pertinent information is gathered from visitors (i.e. prospect information form, etc.)Greets all residents, associates, and visitors with a warm smile and pleasant tone of voice Responds to resident requests in a timely manner Manages doctor appointment book Manages beauty and barber appointment book Acts as concierge for residents (calling taxi's, handling telephone and/or cable problems, checking newspaper deliveries, etc.)Facilities Maintenance Keeps lobby clean and neat, free of clutter and trash Oversees common bathroom, reporting soilage's to housekeeping as appropriate Reports any mal-functioning equipment to maintenance SalesPromptly forwards inquiry calls to Marketing or designee Properly documents and responds to marketing inquiries Assists the Community Sales Team, lead by the Executive Director, with sales and marketing programs and initiatives Represents the community with a positive attitude and pride when interacting with potential residents and families TrainingParticipates in in-service trainings as required by state regulations MiscellaneousAssists with clerical work for all departments

Education/Experience/Licensure/Certification: High school diploma or equivalent certificate preferred.