Strategic Operations Manager, NA GBM

Responsibilities: Optimize and standardize GBM operational processes, owning process definitions, SLAs, and performance metrics Manage operational risk and compliance for the NA region Identify bottlenecks, implement corrective actions, and drive continuous process improvement Create and maintain standardized operational playbooks for all GBM teams Frame operations across all marketing channels Review workstreams and provide analysis to resolve bottlenecks and align cross-functional teams Facilitate end-to-end alignment between GBM, Sales, MSO, CST, and global teams Own and improve cross-functional metrics and manage handoffs between marketing and sales Coordinate escalations and inter-team dependencies to deliver consistent results Drive adoption and optimization of marketing systems, tools, and platforms in NA GBM Oversee tool onboarding, training, and performance tracking for the region Monitor resource and asset adoption rates and collaborate with Global S&O to scale frameworks Own regional budget management, forecasting, reconciliation, and variance reporting Coordinate regional planning cycles, OKR development, and alignment with global GBM direction Manage regional operating rhythm, meetings, leadership cadences, and connectivity touchpoints Support QBR materials and leadership presentations with operational context

Key requirements: Minimum 4+ years in business/marketing operations, program management, or strategy consulting Strong operational execution with scalable processes, SLAs, and translating strategy into repeatable practices Structured, analytical thinker able to diagnose complex challenges and implement practical solutions Experience managing budgets, P&L tracking, and forecasting Understanding of cross-functional go-to-market processes and B2B marketing operating models Organized, detail-oriented, and capable of managing multiple workstreams and driving timely decisions highly organized clear, action-oriented communicator cross-functional collaboration SLA definition and performance measurement budgeting and P&L tracking forecasting and planning cycles